FUNWORKS! does not offer online refunds or online exchanges of tickets purchased on the FUNWORKS! Web site. In addition, tickets purchased through the FUNWORKS! website may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances where FUNWORKS! is unable to honor your tickets purchased through the FUNWORKS! website. Any refund or exchange is at the discretion of FUNWORKS! management. If you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).